Information
At Snows Mini Limited, we understand the importance of clear and fair delivery and refund policies. We offer a flat rate RM48 tracked delivery for our UK customers. If you'd like your order to be delivered outside the UK, please get in touch, and we'll see what we can do.
Delivery & Returns FAQ
What delivery do you offer?
We offer a speedy Royal Mail 48 Tracked delivery with all our items.
How long will delivery take?
Orders are usually dispatched within 2 working days and delivered within 2–4 working days via trusted courier services.
Do you ship internationally?
Not as standard but please get in touch, and we'll see how we can help.
Will I have to pay customs or import fees?
No — all items are imported by us with duty and VAT fully paid where appropriate. You’ll never be asked to pay any additional import fees or taxes.
Can I track my parcel?
Yes — once your order is shipped, you’ll receive a tracking link so you can follow your parcel’s progress until it arrives safely.
Can I return my item?
Yes — we accept 14-day returns if an item is not as described or arrives damaged. The return label will be on us.
Can I return the item if I don't like it?
Yes, you can! If for whatever reason you are not happy with the item, you will have 14 calendar days to return it. You will have to pay for the postage and make sure the item is appropriately insured and returned in the original condition and packaging.
Terms & Conditions
Last updated: November 2025
Company: Snows Mini Limited
Registered in England and Wales
Website: https://www.snowsmini.uk
Email: info@snowsmini.uk
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1. General
1.1 These Terms & Conditions govern all purchases made through the Snows Mini Ltd website.
1.2 By placing an order, you agree to these Terms.
1.3 We may update these Terms from time to time. The version in force at the time of order will apply.
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2. Products
2.1 All products offered are genuine Japanese imports or pre-owned items sourced by us.
2.2 We do not sell replicas or counterfeit goods.
2.3 Product descriptions and photos are provided in good faith. Minor variations in colour, packaging or condition may occur, especially on vintage or pre-owned stock.
2.4 Unless stated otherwise, all items should be treated as pre-owned for warranty purposes, even if labelled “NEW”. “NEW” means the item has not been worn or used for its purpose unless for quality control or photography; a manufacturer warranty may or may not be valid.
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3. Prices & Payment
3.1 All prices are shown in pounds sterling (£) and include UK VAT where applicable.
3.2 Payment is taken in full at checkout.
3.3 We may correct pricing errors prior to dispatch. You will be notified and may cancel for a full refund.
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4. Delivery
4.1 UK delivery is a flat rate of £3.99 (inc VAT) or £2.99 (inc VAT) per order depending on item size.
4.2 Orders are usually dispatched within 2 working days and arrive within 2–4 working days.
4.3 Tracking details are provided once shipped.
4.4 International delivery may be available on request; please contact us before ordering.
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5. Customs & Import Duties
5.1 All items are imported into the UK by us with duty and VAT paid where appropriate.
5.2 UK customers will not incur any extra customs charges.
5.3 International buyers are responsible for any local taxes or import duties.
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6. Returns & Refunds
6.1 Returns are accepted within 14 days if an item is not as described or arrives damaged.
6.2 Customers have the right to cancel their order within 14 calendar days from the day the item is received in accordance with the Consumer Contracts Regulations 2013.
6.3 For change-of-mind returns, items must be returned unused, complete, and in their original condition and packaging. The customer is responsible for return postage and insurance.
6.4 Where an item is faulty, damaged, or not as described, we will cover return postage.
6.5 Approved refunds will be issued to the original payment method within 14 days (typically within 5 working days) of receipt and inspection. Refunds will include the original item price and standard outbound delivery charge where applicable.
6.6 We reserve the right to refuse or reduce refunds where returned items show signs of use beyond what is necessary to establish their nature, characteristics, and functioning, or where original seals, packaging, or collectible value have been compromised
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7. Cancellations
7.1 Orders may be cancelled before dispatch by contacting us immediately.
7.2 If already dispatched, the return process in section 6 applies.
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8. Warranty
8.1 If a manufacturer warranty booklet is included, this will be stated on the product page.
8.2 Items should be treated as pre-owned for warranty purposes, even if listed as “NEW”. Manufacturer warranties, when present, are not guaranteed to be valid.
8.3 All products are guaranteed authentic and functional at the time of sale.
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9. VAT & Invoices
9.1 Some items are sold under standard VAT rules; some are sold under the VAT Margin Scheme.
9.2 The invoice will confirm which VAT scheme applies to your purchase.
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10. Liability
10.1 Snows Mini Limited is not liable for indirect or consequential loss arising from the use of items purchased.
10.2 Our total liability will not exceed the purchase price of the item.
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11. Privacy
11.1 Customer data is used only for order fulfilment and communication.
11.2 We do not share or sell customer information.
11.3 Please refer to our Privacy Policy for full details.
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12. Governing Law
12.1 These Terms are governed by the laws of England and Wales.
12.2 Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.